Support
Help Center
Find answers about your stay, payments, and working with RENTIERA.
5 articles
Bookings & staysMinimum stayRENTIERA stays are a minimum of 5 nights. Prices are calculated per day using each branch's weekday and weekend 24-hour rates.Bookings & staysRoom holdsWhen a guest starts a booking the room is held for a limited time. If payment is not completed the hold is released automatically.Partner applicationsPartner applicationsHotels and property operators can apply as RENTIERA partners at /partner/apply. Required documents: SEC/DTI registration, BIR 2303, Mayor's/business permit, signatory government ID, and bank proof. A RENTIERA reviewer verifies every application.Payments & pricingDiscountsRENTIERA does not offer discounts unless an active negotiation rule exists. Requests outside those rules are passed to the RENTIERA team.Payments & pricingPaymentsGuests pay through PayMongo checkout (card, GCash, Maya where enabled) or through the RENTIERA PayMongo Storefront, which a RENTIERA admin verifies manually. A booking is confirmed only after payment is confirmed by the system.
